Return PolicyWhat is the return policy?
We want you to be happy with your purchase and you are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If for any reason you feel that the item you have purchased is not suitable, please contact us within 14 days of receipt and return it, unused, for a refund or exchange.
Any shipping fee for the original order is not refundable.
Customers are responsible for any return shipping costs.
We reserve the right to charge a handling fee in the case of items being returned to us outside of the specified delivery time. The regulations state that a retailer can make a deduction from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging and with any protective material intact. We cannot refund your postage cost, nor can we process any returns until the items are received and assessed by us (we advise you use tracked delivery).
If you are looking to return an item please contact the team on this contact page to book your return.